ATTENTION: Our Corporate Toll-Free Number (800-305-0004) Has Permanently Changed. To Reach Us Please Call (Toll-Free) 1-888-948-WEST (9378).

Our Guarantee

We offer only the highest quality analytical products available anywhere, and every product from tubing to detectors is backed by a NO-NONSENSE MONEY-BACK GUARANTEE. If our products don't meet or exceed your expectations for performance, longevity and overall value, we ask for the opportunity to make it right. If not, simply return them for a FULL REFUND.


  • You can expect your call to be answered by a courteous sales specialist.
  • You can expect your order to be processed immediately by a respectful and competent representative.
  • You can expect to speak to someone who is familiar with your make and model of instrument.
  • You can expect a qualified support staff available for consultation regarding your requirements and expectations.
  • You can expect your order to arrive on the day it was promised.
  • You can expect the products you purchase from us to perform as well (or better) than products from any other source.
  • You can expect to feel like you’ve been treated fairly and with respect.
  • You can expect us to be respectful of your time by not interrupting you with excessive unsolicited phone calls, emails or other marketing efforts.

At Analytical West, we believe in communicating clearly with you and providing you with information that is useful and dependable. AW was founded by an engineer and a chemist who believed that the only secrets to being successful in business were to work hard, to treat people fairly and to follow through on their word. Whether you have one instrument or 100, give us a try and we guarantee you will be pleased with our attention to detail and the overall value of our products and services.